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How We Protect Your Privacy

When you open an account with ambon4d.com, your personal information is encrypted and stored securely.

Encrypted account credentialsSecure payment processingTransparent data use
ambon4d.com How We Protect Your Privacy
GET IN TOUCH

Privacy and Data Support Channels

Live Chat Reach our support team in-lobby during operating hours to ask about your data, request account details, or report privacy concerns. Response time typically under five minutes.
Email Support Send privacy requests to our data team at [email protected]. We respond within 48 hours with confirmation and next steps for data access or deletion.
Account Settings Update your contact information, review login history, and manage notification preferences directly in your account dashboard under Security.
SECURITY AND CONTROL

How We Safeguard Your Information

Login Protection

Your password is hashed and never stored in plain text. We encourage two-factor authentication on your account. If you notice unusual activity, change your password immediately or contact support.

Payment Data

DANA, OVO, GoPay and QRIS transactions are processed through encrypted tunnels. We never store your full banking credentials — only tokens that allow secure, repeatable withdrawals.

Cookie Use

We use cookies to remember your login state, language preference and game history. You can disable non-essential cookies in your browser; this may affect some features like auto-login.

Third-Party Sharing

We do not sell your data. We share information only with payment processors, fraud-detection partners and where local law requires. All third parties sign confidentiality agreements.

Data Retention

Account data is kept as long as your account is open. After closure, we retain transaction records and identity verification for seven years for regulatory and tax compliance.

Access and Changes

Submit a data subject access request via live chat or email. We'll provide your personal data in a portable format within 30 days. Corrections to your profile can be made in account settings.

Frequently Asked Questions About Your Data

We collect your full name, date of birth, email address, phone number and banking information for identity verification and withdrawal processing. We also log your IP address and device details for security and fraud prevention. This information is encrypted and stored securely on our servers.

We retain your account and transaction history for seven years after closure to comply with Indonesian tax and financial regulations. Personal contact details may be deleted sooner if you request it. You can contact our support team to discuss retention timelines for specific data types.

Yes. Send a data subject access request to [email protected] or ask via live chat. We'll provide your data in a portable, readable format within 30 days. The request is free and you'll receive everything we hold linked to your account.

We share data only with payment processors (DANA, OVO, GoPay, QRIS partners), fraud-detection services, and government bodies where local law requires. We never sell your data to marketers or data brokers. All partners sign strict confidentiality agreements.

Payment data is sent through encrypted SSL tunnels. We store only a secure token that allows repeatable withdrawals; your actual bank credentials are never saved on our servers. DANA, OVO, GoPay and QRIS handle the final transaction securely on their networks.

Change your password immediately and contact our support team via live chat or email. We'll review your account login history, lock suspicious sessions, and help you regain control. Enable two-factor authentication in your account settings to prevent future unauthorized access.

Yes, we use cookies to remember your login, language and game preferences. You can disable non-essential cookies in your browser settings. Essential cookies (for login security) cannot be disabled, but disabling others will not prevent you from playing.